It is Haulotte’s priority to offer a personalized and comprehensive service. Thanks to dedicated technical teams and online tools, the European leader of people and material lifting equipment provides responsive and effective troubleshooting assistance.
Technical experts at customers’ service
Haulotte call centres are on hand to answer technical questions for all Haulotte equipment. Haulotte Service technical advisers are available to assist customers during extended time slots and provide them with a rapid online diagnostic. Mobile experts can perform on-site interventions to repair or maintain mobile elevating work platforms or telehandlers according to Haulotte specifications. For complex repairs, fully equipped workshops ensure getting the machines back in operation within optimal timeframes.
Online support for maximum autonomy
Haulotte online tools are accessible at all times to assist customers in the field. Easy-spare-parts.com is an interactive site for the supply of spare parts. Its user-friendly search engine simplifies customers’ work; they can easily and quickly order the right genuine Haulotte spare parts and benefit from exclusive promotions.
- E-technical information is an online database accessible 24 hours a day, 7 days a week. It stores all the information technicians need for maintaining and repairing all Haulotte machines.
- Haulotte Diag is a free app allowing maintenance technicians to remotely program, troubleshoot, calibrate, and generally diagnose all Haulotte machines using Wi-Fi wireless technology.
- E-machines codes is an online service that checks the credentials of technicians before sending them an access code that allows them to perform technical work that could directly affect the safety of operators.
